Careful Cleaners

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Opinions

• Kylee Warren

  Jul, 26 2018
  ★ ☆ ☆ ☆ ☆
  PLEASE READ! This establishment is dishonest, untrustworthy, and definitely not careful at all. They ruined my wedding dress, lost my crown and veil, and would not give us a refund for it or own up to the mistake. Working with them through the whole ordeal has been a nightmare. It’s devastating to have your dress ruined, but the lack of communication and integrity has made this the worst experience I’ve ever had with a business. PLEASE don’t take anything of value to this cleaners. Here’s my story if you’re interested: We dropped my dress off at the Sossaman location. We told them there was glue on some parts of the dress; they reassured us that they would do a spot test and use the proper method for it and that everything would be fine. We paid for it to be boxed with the crown and veil (proof on receipt). When we went to pick it up, there was glue residue all over the dress and the lace and sequins were yellow and falling off. This was lace that I hand-selected from a unique fabric store and positioned on the dress myself to create my vision. It will never be the same. They also could not find my crown and veil and sent us to the Higley store to see if they were there--they weren't. They would not give us a refund, instead they held the dress at their location (sitting under the florescent lights not even in a bag) and said they would contact the owner (Mike), but would not give us his number to contact him directly—very shady. This went on for many months with no answer from Mike. One time when we went to look at it, they asked if we wanted a seamstress to make alterations to it. I told them it would be fine for a seamstress to assess what could be done, but to call me before they did anything to it. The next time we went in, everything had been taken off :( Still, we had never heard from Mike. Finally, after 1.5 years of this run around, we took the dress and told them to have Mike contact us. He never has. We took the issue to small claims court and they have been unresponsive during this process, as well. Customer service has been non-existent. They have never owned up to the mistake and tried to make it right. Completely unprofessional, dishonest, and careless, especially with something as special as a wedding dress. Take your business somewhere else.

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