Pizza Hut

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Opinions

• Abeni Davis

  Apr, 13 2018
  ★ ☆ ☆ ☆ ☆
  I first tried ordering online but after several attempts of they having system issues I decided to call. I get a pretty helpful caller by the name of Jade. She was very patient with me. I was made to feel she understood what I was asking for as I repeated several time what I was looking for. Now I don't order front Pizza Hut often and can say today will be my last!
  The young lady Alya delivering was kind but I know well enough better to check my food. Before I can do that she asked to see my card that was used for the order. I grab it and she tells me "sorry, this isn't the same card used" I come back with well is this even the right order. She has a puzzled look on her face and says "you know what, your right...I have the wrong card receipt but your order should be correct" Before she walks away I asked to see my pizza and guess what...they are made wrong! Alya leaves with one of the pizza's. I decide to call them as I notice the crust is wrong on the pizza. Jordan who reports he's the manager comes onto the line lack empathy and apparently is not full trained in all areas of his job as he did Not know how to refund my money. I have a new pizza but terribly afraid to eat it.
  Alya returns back with the correct receipt and the correct pizza. Thanks but no thanks. I'll reach out to upper seasoned management on Monday!
  I am so done with Pizza Hut!

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