Arizona Hair Co

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Opinions

• Ciara Cysneros

  May, 20 2018
  ★ ☆ ☆ ☆ ☆
  Today I took my 3 year old son in to get a hair cut. He's been getting haircuts since he was 7 months old. Never, not once, has he ever cried from a buzzer or from a stylist. I've never seen this woman before at this location. Admittedly, we have had some bad hair styles at this location, but we've never complained and always continue to come back here because of the amazing customer service we always receive. Don't get me wrong, I still love this location and all its stylists! Except the one today. When she came over to bring us back to a chair, she looked annoyed before even seeing my son. My son is very ticklish, buzzers cause him to cringe a little and he continually says "It tickles me!" While giggling, but he is in no way difficult. And I've never received any kind of discouraging comment from a stylist that said she couldn't cut his hair because of this, except for her. This woman, either couldn't care less about her actual job or is just flat out inexperienced with children, and should state so. She repeated stopped cutting, gave an annoyed sigh and said I can't cut his hair. After I offered to help hold my son in place, she said even you holding him isn't going to do anything. And continued to grab him aggressively. My son eventually began screaming and crying saying it hurts. I mentioned several times "it's okay we'll leave after this" to her, she kept cutting hold my son as he was screaming. After she buzzed his head completely, which isn't what I wanted and why I wanted her to stop, she said "goodbye." The haircut was not complete, there is a huge chunk by his temple shorter than the rest of his hair, and longer chunks all throughout his hair. And she walked out, I've never felt unwelcome at this place by anyone prior, and have always had good experiences. We paid and I still tipped her 15%. Which I'm not sure why. Afterwards as I was in my car, I asked my son why he was crying and screaming, and he said it was because she was hurting him. I had to go home and take scissors to fix his hair on my own. Did his sideburns, tapered his neckline, and fixed the longer hair strands. I can't explain my frustrated with this new stylist who clearly doesn't give a flying f how she treats her clients, or a small child. If I return because as I said I still love everyone else at this location, I will never allow her near my son again. She should not be in an industry where she has is required to be around customers, because I guarantee she will leave a bad taste in your mouth.

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